Hongkong based exchange HITBTC which is running since 2013 is backed by Hit Solution Limited. The solvency and legal status of HITBTC has always been a topic of discussion and many traders suggest to avoid them because of numerous trouble they have experienced in the platform. Since last week many traders are complaining in hitbtc reddit about service outage for many hours and they aren’t getting access to their account. Also there is no any update on official hitbtc twitter account about this issue.
A reddit user u/toddgreentv was complaining about this issue today and many other users who are also experiencing the same issue have joined the discussion.
having troubles logging in, as well as a few others I see posting randomly. With Tor you can see trading still kind of happening, but still no luck. anyone else?”
When checked their service status page https://hitbtc.com/system-health many wallets seem to be offline today including ETH, LTC, Ripple, DASH and USDT.
Not only service outage many other reddit users like u/joshbtc is claiming their funds were kept by the platform without answering their tickets even after they have submitted the documents HITBTC have asked.
“I have been asked for documents, submitted everything over a month ago (took them one month to ask for documents before that).
All my emails and tickets have been ignored for over a month now while HITBTC keeps my funds.”
16 BTC locked for over a month
Another reddit user who goes by name u/gaku_cham have also created a thread few days ago and claims his 16 BTC is held by HITBTC team for over a month also he have already submitted his documents for verification.
My 16BTC are frozen without any reason, and I request HitBTC support team to resolve this problem. I submitted all KYC documents they need, but they would not correspond for more than a month. I’m still suffering today. If the problem is resolved, I report that at this place. Please resolve my issue soon!
Account with 214 Monero locked (u/Mangizz)
I’m not alone in this nightmare, HitBTC asking me TON of documents, I’m glad that I’ve it (I’m sure for some persons it would be impossible to achieve the verif, they ask for so much things)
It’s like 1month my account is locked, This exchange is a REAL PAIN
I’m posting here hoping for /u/htibtc to answer me and give me update mainly. Frankly tired of the situation.
Look my reddit profil, and my social media, do you really think you need something else??
HITBTC support team reply to this issues :
A support team member /u/htibtc seem quick to reply on this issues and in most of his/her reply he is apologizing for the situation and asking for few more days to process the documents submitted.